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ViViRA helps you anytime, anywhere.

Prescription service for the publicly insured

Did you receive a prescription for ViViRA? We can submit your prescription to your health insurance upon request. In the meantime, you can start with the 7-day Start Training right away.

Send us your prescription:

Upload an image (png or jpg) or a scan (pdf) of your prescription here. Maximum file size: 5 MB.

Yes, I would like Vivira Health Lab GmbH ("ViViRA") to submit the prescription of the DiGA ViViRA ("ViViRA-App") directly to my specified statutory health insurance company and, if necessary, to assist me in setting up the ViViRA-App. I consent to the processing of my personal data, including special categories of personal data within the meaning of Art. 9 (1) GDPR, for the implementation of the ViViRA Prescription Service as described in the Privacy Policy; this includes:

 

  • the transmission of my data to ViViRA (name, email, phone number, prescription, prescription details, and doctor's information),
  • the storage of my data by ViViRA,
  • the examination of the above-mentioned data for completeness and any contraindications by ViViRA, including the possibility of contacting me, my prescribing medical practice (including the doctor and practice staff), and/or my health insurance, by phone or electronically for any queries.
  • the forwarding of my prescription to my health insurance company,
  • the anonymization of data for statistical analysis by ViViRA.

 

 

 

I am aware that the use of unencrypted communication (for example, when using email) carries risks, which I accept. This consent is voluntary and can be withdrawn at any time and without providing reasons, for example, by email: rezept.service@diga.vivira.com for the future.

Do you have a prescription for ViViRA? Here's what to do next.

To use ViViRA, you'll need a 16-digit activation code to activate the app. You'll receive the code from your statutory health insurance company. To do this, you now submit your prescription to your health insurance company. You can either do it yourself (see health insurance finder) or you can use our free prescription service. Please note: Your prescription for ViViRA is valid for 28 days from the date of issue and must be submitted to your health insurance company by you or through us before that.

Prescription Upload
Upload your prescription.

Let the prescription service work for you
We will submit your prescription to your health insurance for you.

Unlock the app
You will receive a 16-digit code from your health insurance within 5 to 7 working days. Use it to unlock your ViViRA app.

Start today

Your 7-day Start Training!

Train for 7 days until you receive the activation code from your health insurance company. Simply install the app and start right away!

Download ViViRA from your app store

Do you have an activation code from your health insurance?

Here's how to activate your ViViRA app

Install the ViViRA app from the Apple App Store or Google Play Store and register.

Go to your "Profil" in the app and select "Freischaltcode eingeben".

Enter the activation code from your health insurance and get started!

Do you have more questions or need assistance?

✔ With downloading the ViViRA app
✔ With activating your app
✔ With entering the code into your app

Contact the ViViRA Service-Hotline:
(Mo-Fri 9:00 am - 6:00 pm)

030 814 53 6868
service@diga.vivira.com

Frequently Asked Questions (FAQs)

Where do I enter the activation code?

Do you already have a ViViRA activation code? Here's how to activate the app with it:

If you've received the 16-digit activation code from your health insurance, you can enter it in the ViViRA app under "Profil" (Profile) → "Freischaltcode" (Activation Code). You'll find the "Profil" section in the app at the bottom of the bar on the right.

If you haven't installed the app yet, you can download it from the Apple App Store or Google Play. After you've registered, you can enter the activation code.

I am privately insured

Does private health insurance cover ViViRA?

Almost all private health insurance companies reimburse ViViRA. However, be sure to inquire with your health insurance company beforehand about the exact coverage and reimbursement process.

Usually, you obtain a prescription and then purchase the ViViRA app from your respective app store as a self-payer. To do this, install the ViViRA app and register. You can try the app with the 7-day starter training and then purchase the premium version. The payment process is done as usual through the Apple App Store or Google Play Store, and you will receive a confirmation email from the respective store. You submit the invoice to your health insurance company as usual.

The ViViRA premium subscription is continuous, and you must cancel it 24 hours before the end of the month. You can do this in the ViViRA profile under "Manage Subscription."

If you need assistance, please feel free to contact us!

How do I start the 7-Day Start Training?

The free 7-Day Start Training begins as soon as you install the app, register and do your first exercise. At the beginning, you will be asked a few questions about your health, then you can create an account and get started right away.

If you have any questions about it, please call our service hotline.

Is my prescription still valid?

A prescription for those with public health insurance is valid for 28 days from the date of issue, while for those with private insurance, it's valid for 90 days. By then, it must be submitted to your health insurance either by you or through our prescription service.

If it has expired, you can obtain a new one - if you've already been issued one, a brief call to your doctor will likely suffice, and you can have one sent to you or pick it up.

Alternatively, you can also get a new prescription in an online consultation with a telemedicine provider - you can get an appointment quickly and don't need to go to the doctor's office in person, for example, with TeleClinic.

I can't upload the prescription

Can't you upload your prescription?

Usually, you take a picture of your prescription, upload it, enter your information, and submit the form. Make sure your internet connection is stable and doesn't disconnect during the upload, and don't close your browser window while doing so.

Also, pay attention to the format requirements: Upload an image (png or jpg) or a scan (pdf) of your prescription. Maximum file size: 5 MB.

It's best to watch the video at the top of the page again - everything is explained there.

If it still doesn't work, please contact our support briefly and describe exactly what's happening, specifying your operating system:

Phone: 030 814 53 6868
Email: service@diga.vivira.com

Requirements
  • You are 18 years of age or older.
  • You have a suitable medical diagnosis.
  • There are no contraindications that, at the discretion of your doctor, exclude the use of ViViRA for you.
Suitable Medical Diagnoses
  • Non-specific back pain
  • Spinal osteoarthritis

Please consult your doctor to determine if ViViRA is suitable for you. Please also refer to the list of all ICD-10 diagnoses suitable for ViViRA ICD-10-Diagnosen.

Contraindications

Contraindications that could exclude the use of ViViRA for you:

In general, ViViRA is not suitable for you if you are unable to perform therapeutic exercises at home without supervision. Please refer to the list of all contraindications associated with ViViRA and discuss with your doctor whether these contraindications exclude the use of ViViRA for you.

Cost Coverage

All statutory health insurance funds and most private health insurance providers cover the costs

Are you insured through public health insurance?

All office-based doctors nationwide can prescribe ViViRA for you. Submit your prescription (or alternatively suitable diagnostic evidence) to your public health insurance fund, e.g., by mail, email, on the health insurance fund's website, or through your health insurance fund's app.

Are you privately insured?

Ask your private health insurance provider if and how the costs for ViViRA are reimbursed by them.

Are you eligible for assistance?

The costs will now also be covered for all those eligible for assistance! In individual cases, ViViRA may be eligible for assistance for up to 12 months (according to § 25 Federal Assistance Ordinance (BBhV)).

Follow-up Prescription

Your prescription duration for ViViRA expires after 90 days, after which you will no longer have access to the content in the app.

If you wish to continue using ViViRA, you will need a follow-up prescription. You can obtain this in the same way you obtained your initial prescription - from your local medical practice or from a telemedicine provider.

As long as ViViRA is medically indicated for you, you can extend your use of ViViRA with follow-up prescriptions as often as needed.

Technical Requirements
  • Smartphone or tablet and a stable internet connection (Wi-Fi or at least 3G)
  • Android operating system version 6.0 or higher, or iOS operating system version 11.0 or higher
ViViRA Service-Hotline

Contact the ViViRA Service Hotline:

(Mon-Fri 9:00 am - 6:00 pm)

030 814 53 6868

service@diga.vivira.com
 

Download ViViRA from your app store