Prescription service for the publicly insured

Do you already have a ViViRA activation code? Here's how to activate the app with it:

If you've received the 16-digit activation code from your health insurance, you can enter it in the ViViRA app under "Profil" (Profile) → "Freischaltcode" (Activation Code). You'll find the "Profil" section in the app at the bottom of the bar on the right.

If you haven't installed the app yet, you can download it from the Apple App Store or Google Play. After you've registered, you can enter the activation code.

Does private health insurance cover ViViRA?

Almost all private health insurance companies reimburse ViViRA. However, be sure to inquire with your health insurance company beforehand about the exact coverage and reimbursement process.

Usually, you obtain a prescription and then purchase the ViViRA app from your respective app store as a self-payer. To do this, install the ViViRA app and register. You can try the app with the 7-day starter training and then purchase the premium version. The payment process is done as usual through the Apple App Store or Google Play Store, and you will receive a confirmation email from the respective store. You submit the invoice to your health insurance company as usual.

The ViViRA premium subscription is continuous, and you must cancel it 24 hours before the end of the month. You can do this in the ViViRA profile under "Manage Subscription."

If you need assistance, please feel free to contact us!

The free 7-Day Start Training begins as soon as you install the app, register and do your first exercise. At the beginning, you will be asked a few questions about your health, then you can create an account and get started right away.

If you have any questions about it, please call our service hotline.

A prescription for those with public health insurance is valid for 28 days from the date of issue, while for those with private insurance, it's valid for 90 days. By then, it must be submitted to your health insurance either by you or through our prescription service.

If it has expired, you can obtain a new one - if you've already been issued one, a brief call to your doctor will likely suffice, and you can have one sent to you or pick it up.

Alternatively, you can also get a new prescription in an online consultation with a telemedicine provider - you can get an appointment quickly and don't need to go to the doctor's office in person, for example, with TeleClinic.

Can't you upload your prescription?

Usually, you take a picture of your prescription, upload it, enter your information, and submit the form. Make sure your internet connection is stable and doesn't disconnect during the upload, and don't close your browser window while doing so.

Also, pay attention to the format requirements: Upload an image (png or jpg) or a scan (pdf) of your prescription. Maximum file size: 5 MB.

It's best to watch the video at the top of the page again - everything is explained there.

If it still doesn't work, please contact our support briefly and describe exactly what's happening, specifying your operating system:

Phone: 030 814 53 6868
Email: service@diga.vivira.com

• You are 18 years of age or older.
• You have a suitable medical diagnosis.
• There are no contraindications that, at the discretion of your doctor, exclude the use of ViViRA for you.

• Non-specific back pain
• Spinal osteoarthritis

Please consult your doctor to determine if ViViRA is suitable for you. Please also refer to the list of all ICD-10 diagnoses suitable for ViViRA ICD-10-Diagnosen.

Contraindications that could exclude the use of ViViRA for you:

In general, ViViRA is not suitable for you if you are unable to perform therapeutic exercises at home without supervision. Please refer to the list of all contraindications associated with ViViRA and discuss with your doctor whether these contraindications exclude the use of ViViRA for you.

All statutory health insurance funds and most private health insurance providers cover the costs

Are you insured through public health insurance?

All office-based doctors nationwide can prescribe ViViRA for you. Submit your prescription (or alternatively suitable diagnostic evidence) to your public health insurance fund, e.g., by mail, email, on the health insurance fund's website, or through your health insurance fund's app.

Are you privately insured?

Ask your private health insurance provider if and how the costs for ViViRA are reimbursed by them.

Are you eligible for assistance?

The costs will now also be covered for all those eligible for assistance! In individual cases, ViViRA may be eligible for assistance for up to 12 months (according to § 25 Federal Assistance Ordinance (BBhV)).

Your prescription duration for ViViRA expires after 90 days, after which you will no longer have access to the content in the app.

If you wish to continue using ViViRA, you will need a follow-up prescription. You can obtain this in the same way you obtained your initial prescription - from your local medical practice or from a telemedicine provider.

As long as ViViRA is medically indicated for you, you can extend your use of ViViRA with follow-up prescriptions as often as needed.

• Smartphone or tablet and a stable internet connection (Wi-Fi or at least 3G)
• Android operating system version 6.0 or higher, or iOS operating system version 11.0 or higher

Contact the ViViRA Service Hotline:

(Mon-Fri 9:00 am - 6:00 pm)

030 814 53 6868

service@diga.vivira.com